Bookings
A booking is confirmed when we've agreed the date, time and price with you by email, text or through the online booking system.
Access
You agree to give our cleaner access to the property at the agreed time. If we can't get in and haven't been told, we may charge for the visit.
Payment
Payment is taken by card at the time of booking or, for regular customers, by bank transfer on the terms we've agreed with you.
Our guarantee
If anything falls short of our standards, we'll make it right at no extra cost. Tell us within 48 hours of the clean.
Damage
Our cleaners take care in your home. If something is damaged during a clean, tell us within 24 hours and we'll deal with it through our insurance where appropriate.
Questions about this policy: info@silverpointcleaning.co.uk.